{
  "name": "Ayudo.ai",
  "version": "1.0.0",
  "description": "AI-native customer support platform that autonomously resolves L0, L1, and L2 support queries across Zendesk, Freshdesk, Salesforce, and Intercom — with automatic escalation, 80%+ deflection rates, and zero migration required.",
  "url": "https://api.ayudo.ai/a2a",
  "supportedInterfaces": [
    {
      "transport": "https",
      "url": "https://api.ayudo.ai/a2a"
    }
  ],
  "capabilities": {
    "streaming": false,
    "pushNotifications": false,
    "stateTransitionHistory": true
  },
  "skills": [
    {
      "id": "resolve-support-ticket",
      "name": "Resolve Support Ticket",
      "description": "Autonomously resolve a customer support ticket using AI. Fetches context from integrated helpdesks (Zendesk, Freshdesk, Salesforce, Intercom), generates a response, and closes or escalates as needed.",
      "tags": [
        "support",
        "helpdesk",
        "ticket",
        "automation"
      ]
    },
    {
      "id": "escalate-to-human",
      "name": "Escalate to Human Agent",
      "description": "Escalate a conversation from AI to a human agent with full conversation context, customer intent, and live system data transferred automatically.",
      "tags": [
        "escalation",
        "handoff",
        "human-in-the-loop"
      ]
    },
    {
      "id": "run-support-workflow",
      "name": "Run Support Workflow",
      "description": "Execute a multi-step agentic support workflow across channels and integrated systems — including ticket creation, CRM updates, Slack notifications, and external API calls.",
      "tags": [
        "workflow",
        "automation",
        "multi-step"
      ]
    },
    {
      "id": "query-knowledge-base",
      "name": "Query Knowledge Base",
      "description": "Search Ayudo's AI knowledge base trained on company data (URLs, PDFs, helpdesk articles, CRM data) to retrieve accurate answers to customer queries.",
      "tags": [
        "knowledge",
        "search",
        "faq",
        "retrieval"
      ]
    },
    {
      "id": "get-support-analytics",
      "name": "Get Support Analytics",
      "description": "Retrieve real-time customer support analytics: CSAT scores, deflection rates, ticket volume trends, resolution times, and knowledge gap analysis.",
      "tags": [
        "analytics",
        "reporting",
        "insights",
        "metrics"
      ]
    }
  ],
  "provider": {
    "organization": "Ayudo.ai",
    "url": "https://www.ayudo.ai"
  },
  "documentationUrl": "https://www.ayudo.ai/llms",
  "contactEmail": "https://www.ayudo.ai/contact-us"
}