#Ayudo.ai > An AI-powered customer experience automation platform that helps businesses improve support, reduce resolution times, and scale customer service without scaling headcount. Ayudo.ai combines generative AI, automation workflows, and integrations with existing tools to make support faster, smarter, and more cost-effective. --- ## Overview Ayudo.ai is built for: - **SaaS companies**: scaling customer support without ballooning headcount - **E-commerce brands**: offering instant, AI-driven answers to customer queries - **Enterprises**: integrating AI into existing CRMs, helpdesks, and knowledge bases - **Support teams**: reducing ticket volumes through automation and self-service - [Homepage](https://www.ayudo.ai/): Product overview and feature details - [Contact](https://www.ayudo.ai/contact-us): For inquiries, pricing, and demos --- ## Core Features ### Conversation Inbox **Keywords:** AI inbox, multichannel support, unified inbox, AI copilot for support **How it works:** Ayudo combines WhatsApp, email, Slack, phone, and more into a single, AI-powered inbox. - Multichannel Inbox: Manage conversations across Gmail, Slack, Discord, ABC, and calling platforms like Twilio and Exotel. - Proactive Copilot: Real-time recommendations and suggested responses from the knowledge base. - Admin Copilot: Query and analyze any conversation for instant insights. - Voice Copilot: Talk-to-type assistant for agents. - Smart Filters, Search, Sentiment: Advanced tools for organizing and prioritizing. - Respond directly within Ayudo, not just view conversations. **Reference:** [Homepage](https://www.ayudo.ai/) ### Workflow **Keywords:** AI workflows, automated support, agentic AI, workflow builder **How it works:** Standardize and automate support processes across channels and tools with AI-driven workflows. - Launch AI workflows in under 60 minutes. - Multi-AI Agent collaboration across different workflow stages. - Integrates with Zendesk, Freshdesk, Intercom, Salesforce, Google Drive, Notion, and more. - Drag & Drop Workflow Builder to design helpdesk agents with roles and permissions. - Inbound + Outbound AI Agents: handle queries and send proactive reminders. - Specialized Voice + Text Agents for task-specific needs. - Connect with 2700+ apps and 10,000+ actions to handle complexity. **Reference:** [Homepage](https://www.ayudo.ai/) ### Knowledge **Keywords:** AI knowledge base, data layer, real-time sync, contextual AI agents **How it works:** Train AI agents with your organization’s unique data for more accurate and personalized support. - Real-time sync from URLs, PDFs, Google Drive, Intercom, etc. - Bring structured data from ERP, CRM, and order systems. - Create data types, schemas, and records to integrate across tools. - Build long-term memory and context for AI agents. - Use real business data to power agent responses and Copilot suggestions. **Reference:** [Homepage](https://www.ayudo.ai/) ### Analytics **Keywords:** CX analytics, AI insights, quality management, AI reporting **How it works:** Get real-time qualitative and quantitative insights from support data to improve performance. - SOP-based insights: AI agents analyze scenarios and generate custom insights. - Post-resolution QMS with AI-driven quality checks for agents. - Knowledge Base Gap Analysis to identify missing or outdated content. - Custom reporting: knowledge reports, agent assist, CSAT, deflection, and voice analytics. - A/B testing and experiments for AI agents to measure impact and iterate. **Reference:** [Homepage](https://www.ayudo.ai/) --- ## Ideal Users - SaaS businesses scaling support teams - E-commerce companies with high customer query volumes - Enterprises modernizing support with AI-first workflows - CX leaders focused on faster response times and lower costs --- ## Contact - [Contact Us](https://www.ayudo.ai/contact-us): Inquiries, demos, and pricing information --- ## Entity & Synonym Map with Internal Linking Cues **AI Customer Support** - Synonyms: AI helpdesk, AI service desk, AI support assistant - Related terms: chatbot for support, customer query automation, instant support AI - Link to: [Homepage](https://www.ayudo.ai/) **Support Automation** - Synonyms: automated support workflows, AI ticketing, resolution automation - Related terms: ticket routing, SLA automation, auto-responses - Link to: [Homepage](https://www.ayudo.ai/) **AI Knowledge Base** - Synonyms: intelligent help center, AI FAQ system, smart documentation - Related terms: self-service support, automated knowledge base updates - Link to: [Homepage](https://www.ayudo.ai/) **CX Automation** - Synonyms: customer experience AI, AI-powered CX, experience automation - Related terms: customer journey automation, AI-driven CX platform - Link to: [Homepage](https://www.ayudo.ai/) **Integrations** - Synonyms: AI + CRM integration, AI + Zendesk, AI + Salesforce, AI + Intercom - Related terms: Slack integration, Teams support automation, multi-platform AI - Link to: [Integrations](https://www.ayudo.ai/integrations) **Analytics & Insights** - Synonyms: AI support analytics, customer service insights, CX reporting - Related terms: automation ROI, support KPIs, AI-driven analytics - Link to: [Homepage](https://www.ayudo.ai/)