Shopify (OAuth)
Zendesk

Abandoned Cart Help Desk Tickets

Transform abandoned carts into actionable insights by automatically creating Zendesk help desk tickets from Shopify's abandoned cart data. This integration allows your support team to engage customers promptly, addressing concerns and enhancing recovery efforts to boost sales and customer satisfaction.

When this happens...

New Abandoned Cart
Emit new event when a customer abandons their cart

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk
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Explore Triggers and Actions

Triggers
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Actions
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New Product Created (Instant)
Emit new event for each product added to a store
New product added to custom collection
Emit new event each time a product is added to a custom collection
New Page
Emit new event for each new page published
New Event Emitted (Instant)
Emit new event for each new Shopify event
New Customer Data Request
Emit new customer data requests for data via a GDPR request
New Article
Emit new event for each new article in a blog
New Abandoned Cart
Emit new event each time a user abandons their cart
Collection Updated (Instant)
Emit new event whenever a collection is updated
Bulk Import
Execute bulk mutations by uploading a JSONL file containing mutation variables
Add Tags
Add tags
Add Products to Custom Collection
Adds a product or products to a custom collection

About the apps

Learn more about

Shopify (OAuth)

and

Zendesk

, and how they work together to automate your workflows.

About

Shopify (OAuth)

Shopify is a leading e-commerce platform enabling businesses to create, manage online stores with built-in payments, inventory, and marketing tools.

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About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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Why

Shopify (OAuth)

+

Zendesk

= Perfect Match

When an abandoned cart is detected in Shopify, a help desk ticket is automatically generated in Zendesk to streamline customer follow-up. This seamless integration bridges your e-commerce and customer support efforts, ensuring that no potential sale slips through the cracks. By centralizing customer inquiries about abandoned carts, your support team can quickly respond with personalized assistance, ultimately driving higher conversion rates. The result is increased sales recovery, enhanced customer experience, and improved operational efficiency.

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