Intercom

Integrate Intercom with 10+ apps and services

Transform Intercom conversations into powerful automated workflows with Ayudo. Connect your messaging to CRMs, email tools, and 10+ apps. Turn every customer chat into seamless cross-platform experiences.

Explore Triggers and Actions

Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

About Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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Intercom
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Frequently asked questions

How can I set up Intercom integration in Ayudo?

To use Intercom integration in Ayudo, add the Intercom node to your workflow and authenticate using your Intercom access token. Once connected, you can manage conversations, create leads, update user attributes, send targeted messages, and automate customer engagement across your entire sales and support funnel.

Do I need any special permissions or API keys to integrate Intercom with Ayudo?

Yes, you'll need an Intercom access token with appropriate scopes. Create this in your Intercom developer settings and ensure it has permissions for conversations, users, leads, and any other resources you want to automate through your Ayudo workflows.

Can I combine Intercom with other apps in Ayudo workflows?

Yes! Intercom works perfectly with CRM systems like HubSpot, email tools like Gmail, team communication apps like Slack, and analytics platforms. Build comprehensive workflows that trigger actions across multiple platforms based on customer interactions and conversation outcomes.

What are some common use cases for Intercom integrations with Ayudo?

Common workflows include syncing leads to CRM, sending Slack alerts for high-value prospects, creating support tickets from conversations, updating customer profiles in databases, and triggering email sequences based on user behavior and conversation tags.

How does Ayudo's pricing model benefit me when integrating Intercom?

Ayudo's usage-based pricing lets you scale Intercom automations without worrying about per-seat costs. Whether you're a startup or enterprise, you only pay for the workflows you create and execute, making customer engagement automation accessible and cost-effective for any business size.

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