Cookie Policy

Welcome to Ayudo.ai (“Ayudo”, “we”, “our”, or “us”). This Cookie Policy explains how we use cookies and similar technologies when you visit our website at https://www.ayudo.ai (“Website”) and use our AI-powered support platform.

We are committed to protecting your privacy and providing transparency into our cookie practices. By using our site, you agree to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to help websites function efficiently and to provide information to site owners. We also use other tracking technologies such as beacons, pixels, and local storage.

2. How We Use Cookies

We use cookies to:

• Enable core platform functionality (e.g., login sessions, security)
• Improve the performance and usability of our dashboard and workflows
• Understand user behavior to optimize onboarding, deflection, and resolution rates
• Provide integrations with third-party platforms (e.g., Gmail, Slack, Twilio)
• Personalize your experience (e.g., save preferences, language settings)

3. Types of Cookies We Use

4. Third-Party Cookies

We use third-party services that may set their own cookies:

• Slack (for communication and support workflows)
• Gmail & Google APIs (for AI inbox integrations)
• Twilio (for voice and SMS-based support)
• Mixpanel / Google Analytics (for product insights and user analytics)

We do not control the use of these third-party cookies. Please refer to their privacy policies for more information.

5. Your Cookie Choices

You have several options to control or disable cookies:

• Browser settings: Most browsers let you block or delete cookies.
• Cookie banner or preference center (if available): You can accept or decline optional cookies.
• Do Not Track: We do not currently respond to Do Not Track signals, but you may manage cookie settings at the browser level.

Note: Disabling essential cookies may impact core functionality of the Ayudo platform.

6. Legal Basis for Processing

Where required by law (e.g., under the GDPR), we collect and process cookies based on your explicit consent, except for cookies that are strictly necessary for website operation.

You may withdraw your consent at any time by updating your cookie preferences or contacting us at [privacy@ayudo.ai].

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. The “Last updated” date at the top indicates when the policy was last revised.

8. Contact Us

For any questions, concerns, or requests related to cookies or data privacy, please contact:

📧 privacy@ayudo.ai