Compare All Features
Features
Launch AI-powered support fast for startups and small teams.
AI Agents on text (email, chat, social, widget, etc.)
AI agents on Voice
Conditional Agents
Tool calling - Integration support in Agents
Basic
S (+) Premium
S (+) Premium
Data Sources - KB support in Agents (PDF, URL, Integrations)
Custom API support in Agents
Personalised messaging/Customisable instructions in Agents (SOP, temperature, etc.)
Embed on unlimited channels
Unlimited Training Data
Test Playground
Agent Analytics
Real time Auto Translation
Synthetic data generation
Human handoff
Multi-source generative answers
Custom Answers
Real time Search capability
Authentication (Capture, Fetch and Match)
Tool calling - Integration support in Agents
External and Internal Sources - KB support in Agents (PDF, URL, Integrations)
Real time Auto Translation
Personalised messaging/Customisable instructions in Copilot
Voice mode
Suggested Answers
Suggested information based on integrations
Suggested next action
Similar conversations
Intent and Sentiment Detection and recommendations
CRUD on external tools
CRUD on internal tools
Execute custom scenarios
Multi channel support (Email, Chat, widget, slack, discord, voice, etc) / Unified conversations
Ability to respond to conversations with Human hand-off
Proactive Copilot for support agents
List view
Kanban View
Chat view
Sort / Filter / Search Capabilities
Custom Views
Shared inbox / Team Inbox
Automatic translation
Rich message types
Send and receive files
Transfer between agents and groups
Conversation history
Child conversations
Multilingual conversastions
Merge Conversations
Internal notes
Snooze
Notify / Watcher
Tags
Sentiment Detection
AI Titles
AI Autofill fields
Activity Log
Conversation fields
Conversation forms
Live Typing
Multi-channel support
Conversation Forms
Social channels (Link to all channels in pop-up) - FB, Insta, tiktok, etc.
Business channels (Link to all channels in pop-up) - slack, ms teams, discord
Text - Messenger/Live Chat, Whatsapp, SMS, etc (Link to all channels in pop-up)
Multi-modal widget (Text / Voice)
Remove "Powered By Ayudo" branding / Widget unbranding
Mobile SDK (iOS, Android)
Email with unlimited address
Automatic Email Archiving
Email Authentication - SPF, DKIM, DMARC
OOTB Email address
Voice channels (Virtual Numbers, etc) (Link to all channels in pop-up)
Real-time Call Transcript
Real-time Call Recording
Real-time barge in
Voice Recognition
Voicemail
Voice Profiles
Voice Cloning
Music selection and generation for call buffers
OOTB outbound caller ID
Call routing
Call mute, hold, warm transfer
Phone numbers - Local, toll free, Virtual
Priority numbers
Bring your own Telephony
Bring your own Channel
Inbound channel support - text / voice
Outbound channel support - text / voice
Bulk Whatsapp
Call wrap up time
Widget customisation
Background noise cancellation
Drag and drop workflow builder / automation
Multi AI Agent orchestrator
Text Agents, Voice Agents
Conditional / Triaging Agents
Inbound/Outbound AI Agents
2700+ integrations for triggers (Link to all channels)
Basic
S (+) Premium
S (+) Premium
2700+ integrations for actions (Link to all channels)
Basic
S (+) Premium
S (+) Premium
Agent to Agent support
Agent to integration support
Triaging Agents
Send proactive messages
Send Broadcast - bulk proactive messages
Conversation routing
Conversation routing - custom rules
Test playground
Memory across agents across conversations - chats, calls
Context across agents across conversations - chats, calls
Coordination across agents across conversations
URL support
PDF support (All types of docs)
Custom Answer support
Supported Integrations - FD/ZD/SF/Intercom/Gdrive/ Onedrive/Dropbox
Article Visibility - Public and private articles
Multi-lingual and auto translate support
SEO and GEO friendly support
Article versioning
Article labels
AI generation for articles
Generate article from conversations
Article approval workflow
Multiple KB
Integration support
Basic
S (+) Premium
S (+) Premium
Third party custom integrations
Integration Library
Unified Authentication for integrations
Basic Models (Link to all models in pop-up)
Advanced Models (Link to all models in pop-up)
Public API access
Unlimited concurrent chats
Webhooks
Agent Simulation (historical data)
Agent A/B Testing
Advanced Guardrails
Prebuilt support metrics
Prebuilt support objects
Notifications
Profile Settings
Keyboard shortcuts (CMD + K)
OOTB Reports
Advanced Custom Reports
Real time Dashboard
Custom SOP Insights (with drill down)
<=5
<=20
Unlimited
KB Insights (with drill down)
Generate article from conversations (Custom + KB Insights)
All channel reporting
Report Name 1 - AI Agent Performance
Report Name 2 - Copilot Usage
Report Name 3 - Call Usage + Quality Reports
Report Name 4 - agent Availability
Report Name 5
Report Name 6
Report Name 7
AI Analytics Copilot / Agent
Reporting Drill downs
SLA
SSO
HIPAA
Data Exports
Limited
Extended
Extended
Data Encryption
Credit card redaction
Audit Logs
SOC2 Type II
GDPR
ISO 27001
BAA
Message redaction
Metaobjects
text
unlimited
unlimited
Customise Metaobjects
AI on Custom objects (Auto create schema, Auto relate, Auto add fields)
Conditional fields support in metaobjects
Custom events
User Management
Role and Permission Management
Group Management
Custom Roles
Sandbox
Billing & Subscriptions
Office / Business hours - Global, Multiple, Group specific
Multiple conversation forms
Custom Contact fields
Custom Conversations field
Custom Company fields
Custom Agent fields
Agent shifts
CSAT
Priority Support
Security Review
Support channels - Chat, Slack, Email, Phone
Chat, Email
Chat, Email
All 4
Onboarding session
Academy
