Intercom
Aircall
Intercom and Aircall Integration
Seamlessly connect Intercom and Aircall to streamline your customer communication and support workflows.
Seamlessly connect Intercom and Aircall to streamline your customer communication and support workflows.
The Intercom and Aircall integration empowers your support and sales teams by combining Intercom’s powerful messaging platform with Aircall’s cloud-based phone system. This integration enables automatic call logging, real-time call data within Intercom conversations, and effortless click-to-call functionality, ensuring your team has all the context they need to deliver exceptional customer experiences.
By integrating Aircall with Intercom, your team can access call details directly within Intercom conversations, log calls automatically, and quickly follow up with customers using click-to-call features, reducing response times and improving support efficiency.
Yes, Aircall’s call recording feature is fully supported and recordings can be accessed alongside call logs within Intercom, allowing your team to review conversations for quality assurance and training purposes.
Absolutely. The integration enables click-to-call functionality, allowing your agents to initiate Aircall phone calls directly from within the Intercom interface without switching apps.
Yes, all call activities, including call duration, status, and recordings, are automatically synced with the relevant Intercom contact profiles to maintain a complete communication history.
To set up the integration, you need active accounts on both Intercom and Aircall. Simply connect them through the Aircall App Marketplace or Intercom’s integration settings, and follow the step-by-step instructions to authorize and configure the integration.
