← Back to integrations
Freshdesk

Integrate Freshdesk with 10+ apps and services

Supercharge your Freshdesk support workflows with Ayudo's AI-powered automation. Connect Freshdesk to Slack, Gmail, HubSpot and 10+ other apps. Build smart workflows that resolve tickets faster and delight customers effortlessly.

Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Contact
Emit new event when a contact is created in Freshdesk
New Ticket
Emit new event when a ticket is created in Freshdesk
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent
Create Company
Create a new company in Freshdesk
Close Ticket
Set a Freshdesk ticket's status to 'Closed'

How it works

Select a trigger
A trigger is an event kicking off your AI agent — like a new email in your Gmail inbox.
Connect your apps
Hundreds of integrations available.
Let AI do the work
Give custom instructions to your agent, all in natural language.

Popular App Usecases

Support Customer Builder
Build customer profiles from support data
Ticket Product Manager
Manage products through support ticket data
Support Product Creator
Create products based on support interactions
Ticket Template Dispatcher
Send templated WhatsApp messages for tickets
Support Template Messenger
Send templated WhatsApp messages for support
Ticket WhatsApp Alerts
Send WhatsApp notifications for new tickets
Support WhatsApp Messenger
Send WhatsApp messages to support contacts
Ticket Invoice Generator
Generate invoices based on ticket activity
Ticket Customer Creator
Create customer profiles from support tickets
Support Invoice Sender
Send invoices automatically to support contacts
Support Invoice Creator
Generate invoices from support interactions
Support Payment Setup
Create customer profiles for support contacts
Support SMS Verification
Send verification messages to support contacts
Ticket Phone Alerts
Make phone calls for urgent support tickets
Ticket SMS Notifications
Send SMS alerts for new support tickets
Support Phone Follow-up
Make automatic phone calls for support contacts
Support SMS Alerts
Send SMS notifications for new support contacts
Ticket Draft Creator
Create email drafts for ticket responses
Ticket Email Dispatcher
Send immediate emails for urgent tickets
Support Email Organizer
Organize support emails with custom labels
Support Email Automation
Send emails automatically for new support contacts
Support Email Draft Creator
Create email drafts for support follow-ups
Ticket Note Generator
Generate notes from support ticket interactions
Ticket Message Automation
Auto-message contacts based on ticket activity
Support to Intercom Sync
Sync support contacts with Intercom messaging
Ticket Contact Sync
Sync ticket information with Intercom contacts
Support Note Creator
Create detailed notes from support interactions
Support Contact Messenger
Send messages to contacts via Intercom
Ticket Update Synchronizer
Keep ticket updates in sync across platforms
Dual Platform Ticket Sync
Synchronize tickets across support platforms
Contact Ticket Updater
Update existing tickets with new contact information
Cross-Platform Ticket Bridge
Bridge tickets between different support systems
Rich Ticket Notifications
Send detailed block kit messages for ticket updates
Ticket Message Dispatcher
Send direct messages for urgent support tickets
Ticket Alert System
Instant Slack alerts for all new support tickets
Support Channel Creator
Create dedicated channels for support contacts
Dual Ticket Management
Manage tickets across multiple support platforms
Direct Support Messages
Send private messages for new support contacts
Support to Slack Alerts
Get instant Slack notifications for new support contacts
Ticket Task Creator
Generate actionable tasks from support tickets
Ticket Deal Generator
Transform support tickets into sales deals
Support to Company Creator
Build company profiles from support interactions
Ticket to HubSpot Bridge
Connect support tickets with HubSpot contacts
Support Contact Deal Generator
Convert support contacts into potential deals
Support Task Automation
Auto-generate tasks from support contact interactions
Cross-Platform Ticket Sync
Sync support tickets across different platforms
Support to HubSpot Sync
Automatically sync support contacts with HubSpot CRM
Ticket to Opportunity Bridge
Turn support tickets into sales opportunities
Support Ticket Task Generator
Create action items for every new support ticket
Ticket to Case Converter
Seamlessly convert tickets between support systems
Ticket to Contact Bridge
Auto-create contacts from incoming support tickets
Ticket to Lead Pipeline
Transform support tickets into sales opportunities
Support Contact Task Creator
Generate follow-up tasks for every new support contact
Support to Account Creation
Transform support contacts into new business accounts
Support Contact Updater
Keep CRM contacts updated with support interactions
Support Contact to CRM Sync
Instantly sync new support contacts with your CRM database
Support Contacts to Sales Leads
Automatically convert new support contacts into qualified sales leads
Support to Case Management
Convert support contacts into trackable support cases

About Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Connect Freshdesk with your company’s
tech stack and create automation workflows

Contact Sales

Frequently asked questions

How can I set up Freshdesk integration in Ayudo?

To use Freshdesk integration in Ayudo, start by adding the Freshdesk node to your workflow. You'll need to authenticate using your Freshdesk API key and domain. Once connected, you can create tickets, update customer records, sync agent data, and automate support workflows across multiple channels.

Do I need any special permissions or API keys to integrate Freshdesk with Ayudo?

Yes, you'll need a Freshdesk API key with appropriate permissions. Generate this from your Freshdesk admin settings under API section. Ensure the key has access to tickets, contacts, and any other resources you want to automate through Ayudo workflows.

Can I combine Freshdesk with other apps in Ayudo workflows?

Absolutely! Freshdesk integrates seamlessly with CRM tools like Salesforce, communication apps like Slack, email platforms like Gmail, and many other applications. Create multi-step workflows that trigger actions across your entire tech stack when tickets are created or updated.

What are some common use cases for Freshdesk integrations with Ayudo?

Popular use cases include auto-creating tickets from emails, syncing customer data with CRMs, sending Slack notifications for high-priority tickets, updating spreadsheets with ticket metrics, and triggering follow-up sequences based on resolution status.

How does Ayudo's pricing model benefit me when integrating Freshdesk?

Ayudo offers flexible pricing that scales with your usage, allowing you to automate Freshdesk workflows cost-effectively. Unlike per-seat pricing models, you pay only for the automations you use, making it ideal for teams of any size looking to streamline support operations.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Contact UsPrivacy PolicyCookie Policy

© Copyright 2025. All Rights Reserved.