Freshdesk
Aircall
Freshdesk and Aircall Integration
Seamlessly connect Freshdesk and Aircall to elevate your customer support with unified communication and ticket management.
Seamlessly connect Freshdesk and Aircall to elevate your customer support with unified communication and ticket management.
The Freshdesk and Aircall integration empowers your support team by combining Aircall’s powerful cloud-based phone system with Freshdesk’s robust helpdesk platform. This integration enables automatic call logging, real-time call data synchronization, and effortless ticket creation from calls, ensuring your agents have all the context they need to deliver exceptional customer service. Streamline workflows, reduce manual data entry, and enhance collaboration across channels with this seamless connection.
By integrating Aircall with Freshdesk, every call is automatically logged as a ticket or linked to an existing one. This eliminates manual data entry, provides agents with full call context, and enables faster resolution times through synchronized communication and ticket management.
Yes, the integration allows you to make and receive calls directly from the Freshdesk interface using Aircall’s cloud phone system, enabling seamless communication without switching between platforms.
Absolutely. Call recordings, call duration, and notes are automatically attached to the corresponding Freshdesk tickets, giving your team complete visibility into customer interactions.
Yes, setting up the Freshdesk and Aircall integration is straightforward with guided steps in both platforms. No coding is required, and you can customize settings to fit your team’s workflow.
By providing agents with immediate access to call history, context, and ticket details, the integration enables faster and more personalized support, leading to higher customer satisfaction and loyalty.
