Ticket Email Dispatcher

Streamline your support process by automatically sending urgent ticket notifications from Freshdesk to Gmail. This integration ensures that your team receives immediate updates on critical issues, enabling quick resolutions and enhancing customer satisfaction without the need for manual checks.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Send Email

Send an email from your Google Workspace email account

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Gmail

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

Similar integrations

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Why

Freshdesk

+

Gmail

= Perfect Match

When new tickets are created in Freshdesk, urgent notifications are automatically dispatched via Gmail to your support team. This seamless integration eliminates delays in communication, ensures that critical issues are addressed promptly, and keeps your team aligned on priorities. The result is faster response times for urgent tickets, enhanced customer satisfaction, and improved team efficiency in handling support requests.