Support to Intercom Sync

Seamlessly sync your Freshdesk support contacts with Intercom to enhance customer engagement. This integration ensures that every new contact is automatically updated, allowing your team to deliver personalized messaging and support, ultimately improving customer satisfaction and driving long-term loyalty.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Intercom

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

Why

Freshdesk

+

Intercom

= Perfect Match

When new contacts are added in Freshdesk, they are automatically synced to Intercom, allowing your team to engage with customers seamlessly through targeted messaging. This integration eliminates manual data entry, ensuring that your customer support and communication efforts are always aligned. By having up-to-date contact information in Intercom, you can personalize interactions and respond swiftly to customer inquiries. The result is enhanced customer engagement, streamlined communication, and improved support response times.