Freshdesk
Jira Service Desk
Freshdesk and Jira Service Desk Integration
Seamlessly connect Freshdesk and Jira Service Desk to streamline your support and development workflows.
Seamlessly connect Freshdesk and Jira Service Desk to streamline your support and development workflows.
The Freshdesk and Jira Service Desk integration empowers your teams to collaborate effortlessly by syncing tickets and issues across platforms. This integration ensures that customer support requests in Freshdesk are automatically linked to development tasks in Jira Service Desk, reducing manual work and accelerating issue resolution. Keep both teams updated in real-time with bi-directional syncing of comments, status updates, and attachments, enabling a unified approach to customer service and product development.
Integrating Freshdesk with Jira Service Desk improves communication between support and development teams, automates ticket synchronization, reduces manual data entry, and accelerates issue resolution by ensuring both teams have real-time access to relevant information.
When a ticket is created or updated in Freshdesk, the integration automatically creates or updates a corresponding issue in Jira Service Desk. Changes such as status updates, comments, and attachments are synced bi-directionally to keep both platforms aligned.
Yes, the integration allows you to configure which fields, comments, and attachments are synchronized, giving you control over the data flow to best fit your team’s workflow and requirements.
Absolutely. The integration uses secure APIs with encryption to protect your data in transit and at rest. It complies with industry-standard security protocols to ensure your customer and internal data remain safe.
You can set up the integration directly from the Freshdesk marketplace or Jira Service Desk’s app directory. Follow the step-by-step configuration wizard to authenticate both platforms, customize sync settings, and start syncing tickets seamlessly.
