Salesforce

Zendesk

Salesforce Ticket Updates

Seamlessly keep your support team in the loop by automatically updating Zendesk tickets with changes from Salesforce. This integration ensures accurate ticket information, streamlining workflows and enhancing customer satisfaction by providing timely and relevant support without the hassle of manual updates.

When this happens...

New Updated Record

Emit new event when a record of the selected type is updated. See the documentation

automatically do this!

Update Ticket

Update an existing ticket with new information

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New Updated Record

Emit new event when a record of the selected type is updated. See the documentation

New Record

Emit new event when a record of the selected object type is created. See the documentation

New Outbound Message

Emit new event when a new outbound message is received in Salesforce.

New Deleted Record

Emit new event when a record of the selected object type is deleted. See the documentation

Create Opportunity

Creates an opportunity. See the documentation

Create Lead

Creates a lead. See the documentation

Create Content Note

Creates a content note. See the documentation and Set Up Notes

Create Contact

Creates a contact. See the documentation

Create Case Comment

Creates a Case Comment on a selected Case. See the documentation

Create Case

Creates a Case, which represents a customer issue or problem. See the documentation

Create Campaign

Creates a marketing campaign. See the documentation

Create Account

Creates a Salesforce account. See the documentation

Convert SOAP XML Object to JSON

Converts a SOAP XML Object received from Salesforce to JSON

About the apps

Learn more about

Salesforce

and

Zendesk

, and how they work together to automate your workflows.

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Salesforce

+

Zendesk

= Perfect Match

When ticket details are updated in Salesforce, those changes are automatically reflected in Zendesk, ensuring your support team always has the latest information at their fingertips. This seamless integration eliminates the risk of miscommunication, streamlines ticket management, and enhances collaboration between sales and support functions. The result is faster response times, improved customer satisfaction, and a more cohesive approach to resolving customer issues.

Salesforce Ticket Updates

Explore Triggers and Actions

About the apps

About

Salesforce

About

Zendesk

Why

Salesforce

+

Zendesk

= Perfect Match

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