Twilio
Zendesk

SMS Help Desk Ticket Creator

Transform incoming SMS inquiries into actionable support by automatically creating Zendesk tickets from Twilio messages. This integration streamlines your help desk workflow, ensuring no customer request goes unanswered while enhancing response times and improving overall satisfaction.

When this happens...

New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Get Call
Return call resource of an individual call
Download Recording Media
Download a recording media file
Delete Message
Delete a message record from your account
Create Verification Service
Create a verification service for sending SMS verifications
Delete Call
Remove a call record from your account
Check Verification Token
Check if user-provided token is correct
Make a Phone Call
Make a phone call passing text, a URL, or an application

About the apps

Learn more about

Twilio

and

Zendesk

, and how they work together to automate your workflows.

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Twilio

+

Zendesk

= Perfect Match

When new incoming SMS messages are received in Twilio, a help desk ticket is automatically created in Zendesk for your support team to address. This seamless integration eliminates the need for manual ticket creation, ensures that no customer inquiry goes unanswered, and centralizes all communication in one platform. The result is quicker response times, enhanced customer satisfaction, and a more efficient workflow for your support team.

Popular App Usecases

Call Support Note Creator
Create support notes from phone calls
SMS Salesforce Contact Bridge
Create Salesforce contacts from SMS
SMS CRM Lead Generator
Generate CRM leads from SMS
Call Intercom Note Creator
Create Intercom notes from calls
Call Salesforce Task Creator
Create Salesforce tasks from calls
SMS Email Notifications
Email notifications for SMS messages
Call Email Notifications
Email notifications for phone calls
SMS WhatsApp Bridge
Bridge SMS with WhatsApp messaging
SMS Payment Customer Creator
Create payment customers from SMS

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI Helpdesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyCookie Policy

© Copyright 2025. All Rights Reserved.