Twilio
Freshdesk

Call Support Note Creator

Streamline your customer support process by automatically creating detailed notes in Freshdesk from every Twilio call. This integration ensures that critical information is captured instantly, enhancing team collaboration and improving response times, so your support team can focus on what truly matters-delivering exceptional service.

When this happens...

New Call (Instant)
Emit new event each time a call to the phone number is completed

-

automatically do this!

Create Note
Create a note for a specific ticket in Freshdesk

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Twilio

and

Freshdesk

, and how they work together to automate your workflows.

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Twilio

+

Freshdesk

= Perfect Match

When a new call comes in through Twilio, a support note is automatically created in Freshdesk, capturing essential call details without manual input. This seamless integration streamlines your support workflow, ensuring that your team has immediate access to relevant information for each customer interaction. The result is enhanced support efficiency, reduced administrative burden, and improved customer experience through timely and informed responses.

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