Twilio

Zendesk

SMS Help Desk Ticket Creator

Transform incoming SMS inquiries into actionable support by automatically creating Zendesk tickets from Twilio messages. This integration streamlines your help desk workflow, ensuring no customer request goes unanswered while enhancing response times and improving overall satisfaction.

When this happens...

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

automatically do this!

Create Ticket

Create a new ticket in Freshdesk

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New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

About the apps

Learn more about

Twilio

and

Zendesk

, and how they work together to automate your workflows.

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Twilio

+

Zendesk

= Perfect Match

When new incoming SMS messages are received in Twilio, a help desk ticket is automatically created in Zendesk for your support team to address. This seamless integration eliminates the need for manual ticket creation, ensures that no customer inquiry goes unanswered, and centralizes all communication in one platform. The result is quicker response times, enhanced customer satisfaction, and a more efficient workflow for your support team.

SMS Help Desk Ticket Creator

Explore Triggers and Actions

About the apps

About

Twilio

About

Zendesk

Why

Twilio

+

Zendesk

= Perfect Match

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