Twilio

Freshdesk

SMS Support Ticket Creator

Streamline your customer support by automatically creating Freshdesk tickets from incoming SMS messages via Twilio. This integration ensures no customer query goes unanswered, enhancing response times and improving satisfaction while keeping your support team focused on resolving issues quickly and efficiently.

When this happens...

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

automatically do this!

Create Ticket

Create a new ticket in Freshdesk

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New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Twilio

and

Freshdesk

, and how they work together to automate your workflows.

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Twilio

+

Freshdesk

= Perfect Match

When new incoming SMS messages arrive in Twilio, a support ticket is automatically created in Freshdesk, ensuring no customer inquiry goes unanswered. This seamless integration bridges communication gaps, allowing support teams to respond quickly and efficiently to SMS queries without manual data entry. The result is enhanced customer satisfaction, faster resolution times, and a more organized support process that keeps your team focused on what matters most—helping customers.

SMS Support Ticket Creator

Explore Triggers and Actions

About the apps

About

Twilio

About

Freshdesk

Why

Twilio

+

Freshdesk

= Perfect Match

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