Support Template Messenger

Enhance customer support by automatically sending templated WhatsApp messages to new contacts from Freshdesk. This integration streamlines communication, ensuring timely responses that improve customer satisfaction and foster stronger relationships, all while maintaining your brand's unique voice.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send Text Using Template

Send a text message using a pre-defined template

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

About the apps

Learn more about

Freshdesk

and

WhatsApp Business

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

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Why

Freshdesk

+

WhatsApp Business

= Perfect Match

When a new contact is added in Freshdesk, a templated WhatsApp message is automatically sent through WhatsApp Business, ensuring immediate outreach to your customers. This seamless integration streamlines your communication workflow, eliminates manual messaging efforts, and ensures consistent support delivery across channels. The result is enhanced customer engagement, faster response times, and improved support efficiency.