Ticket Contact Sync

Streamline your customer support by automatically syncing new ticket information from Freshdesk to Intercom contacts. This integration ensures your team has the latest insights, enabling personalized communication and faster responses, ultimately enhancing customer satisfaction and loyalty.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

About the apps

Learn more about

Freshdesk

and

Intercom

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

Why

Freshdesk

+

Intercom

= Perfect Match

When a new ticket is created in Freshdesk, the corresponding contact information is automatically upserted in Intercom, ensuring your customer support and engagement teams have the most up-to-date data at their fingertips. This seamless integration eliminates manual data entry, enhances communication between support and sales, and allows for more personalized customer interactions. The result is improved response times, enhanced customer relationships, and streamlined workflows that empower your team to focus on what truly matters—delivering exceptional service.