Ticket Template Dispatcher

Streamline your ticket management by automatically sending templated WhatsApp messages for new tickets created in Freshdesk. This integration ensures timely communication with customers, enhancing support efficiency and fostering stronger relationships-all without manual effort.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Send Text Using Template

Send a text message using a pre-defined template

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

About the apps

Learn more about

Freshdesk

and

WhatsApp Business

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

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Why

Freshdesk

+

WhatsApp Business

= Perfect Match

When a new ticket is created in Freshdesk, a templated message is automatically sent via WhatsApp Business, keeping your customers informed and engaged. This seamless integration streamlines communication, reduces response times, and ensures that your support team delivers consistent messaging across channels. The result is enhanced customer satisfaction, improved ticket resolution efficiency, and stronger relationships through timely updates.