Support to Case Management

Streamline your support process by automatically converting new contacts from Freshdesk into trackable cases in Salesforce. This integration ensures that no customer inquiry goes unanswered, empowering your team to respond swiftly and effectively, enhancing customer satisfaction and boosting operational efficiency.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Create Case

Creates a Case, which represents a customer issue or problem. See the documentation

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When a new contact is added in Freshdesk, a corresponding support case is automatically created in Salesforce, streamlining your customer support workflow. This seamless integration eliminates manual data entry, ensures all interactions are tracked in one place, and provides your team with a comprehensive view of customer issues. The result is improved case management efficiency, enhanced visibility into support operations, and faster resolution times for customer inquiries.