Ticket Message Automation

Enhance customer engagement by automating messages through Intercom whenever a new ticket is created in Freshdesk. This integration ensures timely communication with your contacts, keeping them informed and satisfied, while freeing up your support team to focus on resolving issues faster.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Send Message To Contact

Send a message to a contact in Intercom. See the documentation

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation

Create Note

Creates a note for a specific user. See the docs here

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Freshdesk

and

Intercom

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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Why

Freshdesk

+

Intercom

= Perfect Match

When a new ticket is created in Freshdesk, an automated message is promptly sent to the contact via Intercom, keeping them informed and engaged. This seamless integration ensures that no customer inquiry goes unnoticed, enabling faster communication and reducing response times. By automating these messages, your team can focus on resolving issues rather than managing notifications. The result is enhanced customer satisfaction, improved ticket resolution efficiency, and a more proactive support experience.