Freshdesk

Slack

Support to Slack Alerts

Stay ahead of customer needs by receiving instant Slack alerts for new Freshdesk support contacts. This integration streamlines your team's response time, ensuring that every inquiry is addressed promptly, ultimately enhancing customer satisfaction and boosting your support efficiency.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send Message to Channel

Send a message to a public or private channel

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

About the apps

Learn more about

Freshdesk

and

Slack

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

Why

Freshdesk

+

Slack

= Perfect Match

When new support contacts are added in Freshdesk, instant notifications are sent to your designated Slack channel, keeping your team in the loop without missing a beat. This seamless integration eliminates manual checks and ensures that your support staff can respond promptly, enhancing collaboration and communication. The result is faster onboarding of new contacts, improved team responsiveness, and a more streamlined support process.