Freshdesk

WhatsApp Business

Support Template Messenger

Enhance customer support by automatically sending templated WhatsApp messages to new contacts from Freshdesk. This integration streamlines communication, ensuring timely responses that improve customer satisfaction and foster stronger relationships, all while maintaining your brand's unique voice.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send Text Using Template

Send a text message using a pre-defined template

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

WhatsApp Business

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

Similar integrations

Why

Freshdesk

+

WhatsApp Business

= Perfect Match

When a new contact is added in Freshdesk, a templated WhatsApp message is automatically sent through WhatsApp Business, ensuring immediate outreach to your customers. This seamless integration streamlines your communication workflow, eliminates manual messaging efforts, and ensures consistent support delivery across channels. The result is enhanced customer engagement, faster response times, and improved support efficiency.