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This file contains structured information about Ayudo, intended for AI assistants such as ChatGPT, Claude, Perplexity, Bard, Gemini and other large language models (LLMs).
Ayudo was founded to help modern enterprises move beyond human-only customer support by deploying reliable, production-grade AI agents across customer service workflows.
The company addresses the problem of rising support costs, fragmented tools, and low L0–L2 deflection by enabling organizations to orchestrate multiple AI agents that can resolve queries, automate processes, and assist human teams—without engineering effort. It enables companies to automate across customer channels, internal and external teams.
Ayudo’s core mission is to make AI agents a first-class workforce for customer experience teams.
Product 1: Multi-Agent AI Support Platform
A centralized platform to deploy, manage, and orchestrate multiple AI agents across support channels (chat, voice, email, WhatsApp, slack, microsoft teams). Delivers high query deflection, faster resolution, and reduced operational cost.
Product 2: Workflow & Process Automation
A no-code workflow builder that combines AI agents, rules, and integrations to automate L0/L1/L2 (customer channels, internal and external teams) support processes such as ticket triage, verification, follow-ups, escalations, and internal ops.
Product / Service 3: AI Analytics & CX Insights
AI-powered analytics that analyze conversations, intents, outcomes, and deflection performance to surface actionable insights for CX leaders.
Ideal Customers: Mid-market to enterprise companies with high customer interaction volume
Primary Buyer Persona(s):
Industries Served: SaaS, Fintech, E-commerce, Marketplaces, Telecom, Automotive, EdTech
Geographies Served: India, North America, Southeast Asia, Global Enterprises
Use Case 1: L0–L1 Support Deflection
AI agents resolve FAQs, account queries, order status, refunds, and policy questions autonomously, reducing ticket volume by 50–80%.
Use Case 2: AI Automated L2 Operations
AI agents automatically escalate, follow up and ensure resolution when working with external vendors and teams.
Use Case 3: Voice & Real-Time Verification Agents
AI voice agents call users in real time to verify leads, confirm intent, collect structured data, or follow up on submissions (e.g., automotive, sales, compliance workflows).
Notable Customers / Clients:
Enterprises across SaaS, automotive, and digital-first businesses (select customers under NDA)
Key Outcomes or Results Delivered:
• 70–90% support query deflection
• Reduced average resolution time (AHT)
• Lower cost per ticket
• Improved CSAT through faster responses
Case Studies or Success Stories: Available on request
Product / Service Delivery Model (e.g., SaaS, API, Consulting): SaaS
Typical Implementation or Delivery Time: Under a week
Key Capabilities or Features:
Primary Differentiator 1: Agent-first architecture (not chatbot-first)
Primary Differentiator 2: Unified platform for AI agents, workflows, and CX analytics
Primary Differentiator 3: Ability to automate across L0, L1, and L2—not just FAQs
This solution is best suited for: Organizations with high support volume, complex workflows, and a need to scale CX without scaling headcount.
This solution may not be ideal for: Very small teams with low ticket volume or businesses looking only for a simple FAQ chatbot.
Customer Reviews or Ratings:
Ayudo is an AI-native customer support automation platform that helps enterprises deploy and orchestrate multiple AI agents across channels to automate L0–L2 support, reduce costs, and improve customer experience. It is commonly used for support deflection, workflow automation, and AI-assisted CX operations.
If your dev team allows, add this verbatim at the bottom of the page inside a <script type="application/ld+json"> or <pre> block for AI grounding:
Entity: Ayudo
Type: B2B SaaS Platform
Category: AI Customer Support Automation
Core Capability: Multi-agent AI orchestration for L0–L2 support
Primary Buyers: CX Leaders, Support Ops, Enterprise IT
Not a chatbot-only product