Aircall
Intercom

Aircall and Intercom Integration

Seamlessly connect Aircall with Intercom to enhance your customer support and sales workflows.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Send Incoming Message
Send a message from a user into your Intercom app. here.
Send Message To Contact
Send a message to a contact in Intercom.
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.
Reply To Conversation
Add a reply or a note to an existing conversation thread.
Create Note
Creates a note for a specific user.
Add Tag To Contact
Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Aircall and Intercom?

The Aircall and Intercom integration empowers your team to manage calls and conversations in one unified platform. Instantly access call logs, recordings, and customer details directly within Intercom, enabling faster response times and more personalized interactions. Streamline your communication, improve collaboration, and deliver exceptional customer experiences effortlessly.

Connect
Aircall
and
Intercom
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Aircall and Intercom integration work?

Once connected, all Aircall calls and call details are automatically synced with Intercom conversations. This allows your team to view call history, listen to recordings, and add notes without switching between platforms.

Can I make calls directly from Intercom using Aircall?

Yes, with the integration, you can initiate and receive Aircall calls directly within the Intercom interface, making it easier to engage with customers in real-time.

Will call data be logged automatically in Intercom?

Absolutely. Every call made or received via Aircall is logged in the relevant Intercom conversation, including call duration, recordings, and call outcome, ensuring your team has full context.

Is the integration easy to set up?

Yes, the integration can be set up quickly through the Aircall and Intercom app marketplaces with step-by-step instructions, requiring no coding knowledge.

Does this integration support team collaboration?

Yes, by centralizing call and conversation data within Intercom, your team can collaborate more effectively, share insights, and provide consistent customer support.

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