Aircall + Jira Integration | Streamline Calls & Issue Tracking

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Jira?

The Aircall and Jira integration empowers your support and development teams by automatically linking call data with Jira issues. Instantly create, update, and manage Jira tickets directly from Aircall, ensuring every customer interaction is captured and actionable. This integration reduces manual data entry, accelerates issue resolution, and improves overall workflow efficiency.

Frequently asked questions

How does the Aircall and Jira integration work?

The integration connects your Aircall phone system with Jira, allowing you to create and update Jira issues directly from Aircall calls. Call details, recordings, and notes can be automatically attached to Jira tickets to keep your team informed.

Can I create Jira issues during or after a call in Aircall?

Yes, you can create new Jira issues either during an active call or after it ends, ensuring that all relevant information is captured promptly without disrupting your workflow.

Does the integration support syncing call recordings and notes to Jira?

Absolutely. Call recordings, transcripts, and notes from Aircall can be automatically linked to the corresponding Jira issues, providing your team with full context for each customer interaction.

Which Jira plans support this integration?

The Aircall and Jira integration is compatible with Jira Software Cloud and Jira Service Management Cloud plans. Please check your Jira subscription to ensure compatibility.

Is any technical expertise required to set up the integration?

No technical expertise is needed. The integration can be set up quickly through an intuitive interface with step-by-step guidance, enabling your team to start benefiting immediately.

Aircall and Jira Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Jira?

Frequently asked questions

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