Aircall + Jira Service Desk Integration | Streamline Customer Support

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Jira Service Desk?

The Aircall and Jira Service Desk integration empowers support teams to manage calls and tickets in one unified platform. Automatically create, update, and track Jira Service Desk tickets from Aircall calls, ensuring no customer inquiry goes unanswered. Enhance collaboration, reduce response times, and gain full visibility into your support workflow with real-time syncing between Aircall and Jira Service Desk.

Frequently asked questions

How does the Aircall and Jira Service Desk integration work?

The integration automatically links your Aircall calls to Jira Service Desk tickets. When a call is made or received, you can create new tickets or update existing ones directly from Aircall, ensuring all customer interactions are logged and tracked in Jira Service Desk.

Can I create Jira Service Desk tickets directly from Aircall?

Yes, you can create new Jira Service Desk tickets directly from the Aircall interface during or after a call, making it easy to capture customer issues without switching platforms.

Will call details be visible in Jira Service Desk tickets?

Absolutely. Call logs, recordings, and relevant details are automatically attached to the corresponding Jira Service Desk tickets, providing your support agents with full context to resolve issues efficiently.

Is the integration compatible with all Jira Service Desk plans?

The Aircall integration supports all Jira Service Desk plans that allow API access and third-party integrations. Please check your Jira plan details to confirm compatibility.

How do I set up the Aircall and Jira Service Desk integration?

Setup is simple: connect your Aircall and Jira Service Desk accounts through the Aircall dashboard, configure your ticketing preferences, and start managing calls and tickets seamlessly. Detailed setup guides and support are available to assist you.

Aircall and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Jira Service Desk?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams