Aircall
Jira

Aircall and Jira Integration

Seamlessly connect your Aircall phone system with Jira to streamline issue tracking and enhance team collaboration.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Update Comment
Updates a comment,
Update Issue
Updates an issue. A transition may be applied and issue properties updated as part of the edit,

How it works

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Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
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Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
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Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Jira?

The Aircall and Jira integration empowers your support and development teams by automatically linking call data with Jira issues. Instantly create, update, and manage Jira tickets directly from Aircall, ensuring every customer interaction is captured and actionable. This integration reduces manual data entry, accelerates issue resolution, and improves overall workflow efficiency.

Connect
Aircall
and
Jira
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Aircall and Jira integration work?

The integration connects your Aircall phone system with Jira, allowing you to create and update Jira issues directly from Aircall calls. Call details, recordings, and notes can be automatically attached to Jira tickets to keep your team informed.

Can I create Jira issues during or after a call in Aircall?

Yes, you can create new Jira issues either during an active call or after it ends, ensuring that all relevant information is captured promptly without disrupting your workflow.

Does the integration support syncing call recordings and notes to Jira?

Absolutely. Call recordings, transcripts, and notes from Aircall can be automatically linked to the corresponding Jira issues, providing your team with full context for each customer interaction.

Which Jira plans support this integration?

The Aircall and Jira integration is compatible with Jira Software Cloud and Jira Service Management Cloud plans. Please check your Jira subscription to ensure compatibility.

Is any technical expertise required to set up the integration?

No technical expertise is needed. The integration can be set up quickly through an intuitive interface with step-by-step guidance, enabling your team to start benefiting immediately.

Built by folks who built

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