Aircall
Microsoft Outlook

Aircall and Microsoft Outlook Integration

Seamlessly connect Aircall with Microsoft Outlook to streamline your communication and boost productivity.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Move Email to Folder
Moves an email to the specified folder in Microsoft Outlook.
Remove Label from Email
Removes a label/category from an email in Microsoft Outlook.
Reply to Email
Reply to an email in Microsoft Outlook.
Send Email
Send an email to one or multiple recipients,
Update Contact
Add a contact to the root Contacts folder,
Find Email
Search for an email in Microsoft Outlook.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Microsoft Outlook?

The Aircall and Microsoft Outlook integration empowers your sales and support teams by syncing calls, contacts, and calendars directly within Outlook. Make and receive calls without leaving your inbox, log call activities automatically, and schedule follow-ups with ease. This integration ensures all your communication is organized, accessible, and actionable, helping you deliver exceptional customer experiences.

Connect
Aircall
and
Microsoft Outlook
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Aircall and Microsoft Outlook integration work?

The integration connects your Aircall phone system with Microsoft Outlook, allowing you to make and receive calls directly from your Outlook interface. It also syncs call logs, contacts, and calendar events between the two platforms for seamless communication management.

Can I log calls and notes automatically in Outlook?

Yes, all your Aircall calls, including call duration and notes, are automatically logged in Microsoft Outlook, ensuring your communication history is always up to date without manual entry.

Does this integration support syncing contacts between Aircall and Outlook?

Absolutely. Contacts saved in Microsoft Outlook can be accessed within Aircall, and vice versa, enabling quick call initiation and accurate caller identification.

Is it possible to schedule follow-up meetings after calls using this integration?

Yes, after a call, you can easily schedule follow-up meetings or reminders in Microsoft Outlook directly from the Aircall interface, helping you stay organized and responsive.

What are the system requirements for using the Aircall and Microsoft Outlook integration?

You need an active Aircall subscription and a Microsoft Outlook account (Office 365 or Outlook 2016 and later). The integration works on both Windows and Mac platforms with the latest versions of the software.

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