Aircall
Microsoft Teams

Aircall and Microsoft Teams Integration

Seamlessly connect your Aircall phone system with Microsoft Teams to enhance communication and collaboration across your organization.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Create Channel
Create a new channel in Microsoft Teams.
List Channels
Lists all channels in a Microsoft Team.
List Shifts
Get the list of shift instances for a team.
Send Channel Message
Send a message to a team's channel.
Send Chat Message
Send a message to a team's chat.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Aircall and Microsoft Teams?

The Aircall and Microsoft Teams integration empowers your team to make and receive calls directly within Microsoft Teams using Aircall’s cloud-based phone system. This unified experience streamlines workflows, improves call management, and boosts productivity by combining Aircall’s advanced telephony features with the collaboration power of Microsoft Teams.

Connect
Aircall
and
Microsoft Teams
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I set up the Aircall integration with Microsoft Teams?

To set up the integration, navigate to your Aircall dashboard, select the Microsoft Teams integration, and follow the step-by-step authorization process to connect your accounts. Once connected, configure your call settings and assign users to start making calls within Teams.

Can I make and receive Aircall calls directly in Microsoft Teams?

Yes, the integration allows you to make and receive Aircall calls directly within the Microsoft Teams interface, eliminating the need to switch between apps and ensuring seamless communication.

Will call logs and recordings sync between Aircall and Microsoft Teams?

Call logs and recordings are managed within Aircall’s platform, but you can access call notifications and details through Microsoft Teams to keep track of your communications efficiently.

Is the Aircall and Microsoft Teams integration secure?

Absolutely. Both Aircall and Microsoft Teams adhere to industry-leading security standards, ensuring that your calls and data remain protected throughout the integration.

Does this integration support team collaboration features like call transfers and conferencing?

Yes, you can leverage Aircall’s advanced features such as call transfers, call conferencing, and shared call inboxes directly within Microsoft Teams to enhance team collaboration.

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