Aircall
Okta

Aircall and Okta Integration

Seamlessly connect Aircall with Okta to simplify user management and enhance security across your communication platform.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Create User
Creates a new user in the Okta system.
Get User
Fetches the information of a specific user from the Okta system.
Update User
Updates the profile of a specific user in the Okta system.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Aircall and Okta?

The Aircall and Okta integration enables organizations to streamline their call center operations by automating user provisioning, enforcing secure single sign-on (SSO), and managing access controls efficiently. By linking Aircall’s cloud-based phone system with Okta’s identity management platform, teams can reduce administrative overhead, improve compliance, and ensure that only authorized users have access to critical communication tools.

Connect
Aircall
and
Okta
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Aircall and Okta integration provide?

This integration offers automated user provisioning and deprovisioning, secure single sign-on (SSO), centralized access management, and improved security compliance, helping organizations manage their communication users effortlessly.

How does single sign-on (SSO) work with Aircall and Okta?

Okta enables users to log into Aircall using their existing corporate credentials, eliminating the need for separate passwords and reducing login friction while enhancing security through centralized authentication.

Can user access be automatically revoked when an employee leaves the company?

Yes, with the integration, when a user is deactivated or removed in Okta, their Aircall access is automatically revoked, ensuring that former employees cannot access company communication tools.

Is it possible to customize user roles and permissions through this integration?

While Okta manages user authentication and provisioning, role and permission settings within Aircall can be synchronized based on user attributes from Okta, allowing for streamlined role assignment aligned with organizational policies.

What are the requirements to set up the Aircall and Okta integration?

You need active accounts with both Aircall and Okta, administrative privileges on both platforms, and access to configure SAML-based SSO and SCIM provisioning settings to enable seamless integration.

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