Aircall + Slack Integration | Streamline Calls & Team Collaboration

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

List Users

Return a list of all users in a workspace

Set Channel Description

Change the description or purpose of a channel

Send Message (Advanced)

Customize advanced setttings and send a message to a channel, group or user

List Members in Channel

Retrieve members of a channel

List Group Members

List all users in a User Group

List Files

Return a list of files within a team

List Channels

Return a list of all channels in a workspace

Kick User

Remove a user from a conversation

Invite User to Channel

Invite a user to an existing channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Slack?

The Aircall and Slack integration empowers your team to receive and manage calls directly within Slack channels. Instantly get call notifications, share call details, and collaborate in real-time without switching apps. This integration boosts productivity by keeping your team connected and informed, ensuring faster response times and improved customer experiences.

Frequently asked questions

How do I set up the Aircall integration with Slack?

To set up the integration, navigate to your Aircall dashboard, select 'Integrations,' then choose Slack. Follow the prompts to authorize and connect your Slack workspace. Once connected, customize your notification preferences to start receiving call alerts in Slack.

Can I receive call notifications in specific Slack channels?

Yes, you can configure the integration to send call notifications to designated Slack channels or direct messages, allowing your team to stay informed where it matters most.

Does the integration support call logging within Slack?

While the integration provides detailed call notifications and summaries in Slack, call logging and analytics remain accessible through the Aircall dashboard for comprehensive tracking.

Is it possible to share call recordings and notes via Slack?

Absolutely! You can share call recordings, notes, and relevant call details directly within Slack channels or messages to facilitate team collaboration and follow-ups.

Are there any additional costs for using the Aircall and Slack integration?

No, the integration is included with your Aircall subscription at no extra charge. However, ensure you have the appropriate Slack plan to support app integrations.

Aircall and Slack Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Slack?

Frequently asked questions

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