Aircall + Slack Integration | Streamline Calls & Team Collaboration

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Add Emoji Reaction

Add an emoji reaction to a message

Reply to a Message Thread

Send a message as a threaded reply

Send Message to User or Group

Send a message to a user or group

Build and Send a Block Kit Message

Configure custom blocks and send to a channel, group, or user

Send Message

Send a message to a user, group, private channel or public channel

Send Message to Channel

Send a message to a public or private channel

How it works

Flowchart with two connected boxes: the top box in light teal with a lightning bolt icon and text 'When this happens...', pointing down to a blue box with a clicking cursor icon and text 'Do this'.

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Grid of tech platform icons including Intercom, Dropbox, Google Docs, Salesforce, Google Drive, Zendesk, Notion, Adobe Acrobat, and Freshdesk.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Diagram showing Your CRM connected to various apps including Intercom, Salesforce, Google Drive, HubSpot, Adobe Acrobat, a headset app, and Dropbox.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Slack?

The Aircall and Slack integration empowers your team to receive and manage calls directly within Slack channels. Instantly get call notifications, share call details, and collaborate in real-time without switching apps. This integration boosts productivity by keeping your team connected and informed, ensuring faster response times and improved customer experiences.

Frequently asked questions

How do I set up the Aircall integration with Slack?

To set up the integration, navigate to your Aircall dashboard, select 'Integrations,' then choose Slack. Follow the prompts to authorize and connect your Slack workspace. Once connected, customize your notification preferences to start receiving call alerts in Slack.

Can I receive call notifications in specific Slack channels?

Yes, you can configure the integration to send call notifications to designated Slack channels or direct messages, allowing your team to stay informed where it matters most.

Does the integration support call logging within Slack?

While the integration provides detailed call notifications and summaries in Slack, call logging and analytics remain accessible through the Aircall dashboard for comprehensive tracking.

Is it possible to share call recordings and notes via Slack?

Absolutely! You can share call recordings, notes, and relevant call details directly within Slack channels or messages to facilitate team collaboration and follow-ups.

Are there any additional costs for using the Aircall and Slack integration?

No, the integration is included with your Aircall subscription at no extra charge. However, ensure you have the appropriate Slack plan to support app integrations.

Aircall and Slack Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Slack?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams