Aircall + Twilio Integration | Streamline Your Communication Workflows

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Get Call

Return call resource of an individual call

Download Recording Media

Download a recording media file

Delete Message

Delete a message record from your account

Create Verification Service

Create a verification service for sending SMS verifications

Delete Call

Remove a call record from your account

Check Verification Token

Check if user-provided token is correct

Make a Phone Call

Make a phone call passing text, a URL, or an application

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Twilio?

The Aircall and Twilio integration combines the power of Aircall’s cloud-based phone system with Twilio’s robust communication APIs. This partnership enables businesses to streamline call management, automate workflows, and enhance customer engagement by leveraging Twilio’s programmable messaging and voice capabilities directly within Aircall’s intuitive interface.

Frequently asked questions

What benefits does the Aircall and Twilio integration offer?

This integration allows you to unify your voice and messaging channels, automate call routing, and enrich customer interactions by combining Aircall’s user-friendly phone system with Twilio’s flexible communication APIs, resulting in improved efficiency and customer satisfaction.

How do I set up the Aircall and Twilio integration?

To set up the integration, log into your Aircall dashboard, navigate to the integrations section, select Twilio, and follow the step-by-step authentication and configuration process to connect your Twilio account with Aircall.

Can I use Twilio’s messaging services within Aircall?

Yes, the integration enables you to send and receive SMS and MMS messages through Twilio’s messaging platform directly from the Aircall interface, allowing seamless multi-channel communication with your customers.

Is the integration suitable for businesses of all sizes?

Absolutely. Whether you’re a startup or an enterprise, the Aircall and Twilio integration is scalable and customizable to fit your unique communication needs and business workflows.

Does the integration support automation and analytics?

Yes, by combining Aircall’s call management features with Twilio’s programmable APIs, you can automate call handling, trigger workflows, and access detailed analytics to optimize your communication strategy.

Aircall and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Twilio?

Frequently asked questions

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