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Aircall
WhatsApp Business

Aircall and Whatsapp Business Integration

Seamlessly connect your Aircall phone system with WhatsApp Business to deliver unified, efficient customer communication.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Aircall and Whatsapp Business?

The Aircall and WhatsApp Business integration empowers your support and sales teams to manage WhatsApp messages directly within the Aircall platform. This unified inbox streamlines customer interactions by combining voice calls and WhatsApp conversations, enabling faster response times, improved collaboration, and enhanced customer experience—all from a single interface.

Connect
Aircall
and
WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How does the Aircall and WhatsApp Business integration work?

Once connected, WhatsApp Business messages appear alongside your Aircall calls and SMS in a shared inbox. Agents can respond to WhatsApp chats directly within Aircall, ensuring all customer communications are centralized and easy to manage.

Do I need a WhatsApp Business API account to use this integration?

Yes, the integration requires a WhatsApp Business API account to connect your WhatsApp number with Aircall securely and enable message synchronization.

Can I assign WhatsApp conversations to specific team members in Aircall?

Absolutely. WhatsApp chats can be assigned, tagged, and managed just like calls and SMS within Aircall, allowing for efficient team collaboration and accountability.

Will my WhatsApp message history sync with Aircall?

Message history sync depends on your WhatsApp Business API setup. New incoming and outgoing messages will be visible in Aircall, but past conversations prior to integration may not be imported.

Does this integration support multimedia messages on WhatsApp?

Yes, agents can send and receive multimedia content such as images, videos, and documents through WhatsApp Business within the Aircall platform.

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