Aircall + Workday Integration | Streamline Communication & Workforce Management

Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Change Business Title

Change the business title of a worker.

Create Job Change

Create a job change for a worker.

Get Worker

Get a worker.

List Organization Types

List organization types.

List Supervisory Organizations

List supervisory organizations.

List Worker Payslips

List the payslips for a worker.

Search Workers

Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Aircall and Workday?

The Aircall and Workday integration empowers businesses to unify their telephony and HR workflows. By syncing call data with employee records and automating task assignments, teams gain real-time insights into communication patterns, improve employee engagement, and optimize operational efficiency. This integration enables HR and finance professionals to track call activities directly within Workday, enhancing productivity and decision-making across departments.

Frequently asked questions

What benefits does the Aircall and Workday integration offer?

This integration centralizes call data within Workday, allowing HR and finance teams to monitor communication metrics, automate workflows, and improve employee collaboration without switching platforms.

How does the integration sync data between Aircall and Workday?

The integration automatically links Aircall call logs, recordings, and analytics to corresponding employee profiles and workflows in Workday, ensuring up-to-date and accurate communication records.

Is the integration secure and compliant with data privacy standards?

Yes, both Aircall and Workday adhere to strict security protocols and compliance standards, including GDPR and SOC 2, ensuring that all synced data remains protected and confidential.

Can I customize which Aircall data appears in Workday?

Absolutely. The integration allows you to configure which call details and metrics are synced to Workday, tailoring the data flow to your organization's specific needs.

How do I set up the Aircall and Workday integration?

Setup is straightforward via the Aircall App Marketplace or Workday integrations hub. Follow the guided steps to authenticate both platforms and customize your sync preferences.

Aircall and Workday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Aircall and Workday?

Frequently asked questions

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