Aircall
Zendesk
Aircall and Zendesk Integration
Seamlessly connect Aircall with Zendesk to streamline your customer support and boost agent productivity.
Seamlessly connect Aircall with Zendesk to streamline your customer support and boost agent productivity.
The Aircall and Zendesk integration empowers your support team by combining Aircall’s cloud-based phone system with Zendesk’s powerful ticketing platform. This integration allows you to manage calls, access customer information, and log interactions directly within Zendesk, ensuring faster resolutions and a more personalized customer experience.
Once connected, all your Aircall calls are automatically logged as tickets in Zendesk. Agents can make and receive calls directly from the Zendesk interface while having instant access to customer details and call history.
The integration centralizes communication, reduces manual data entry, improves response times, and provides a complete view of customer interactions, enabling your team to deliver exceptional support.
Yes, the integration can be set up quickly through the Aircall Dashboard and Zendesk Marketplace with no coding required. Step-by-step guides and support are available to help you get started.
Absolutely. You can configure call logging preferences, including automatic ticket creation, call tagging, and linking calls to existing tickets to fit your workflow.
Yes, combining Aircall and Zendesk data provides comprehensive insights into call volume, agent performance, and customer interactions, helping you optimize your support operations.
