Asana and Freshdesk Integration

Explore Triggers and Actions

New Tag Added To Task (Instant)

Trigger new event for each new tag added to a task.

New Workspace Added

Trigger new event each time you add a new workspace/organization.

New Task Assigned in Project (Instant)

Trigger new event each time a task is assigned, reassigned or unassigned.

New Tags added to any task (Instant)

Trigger new event each time a tag is added to any task, optionally filtering by a given set of tags.

New Task Updated In Project (Instant)

Trigger new event for each update to a task.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Asana and Freshdesk?

The Asana-Freshdesk integration empowers your team to effortlessly sync support tickets with project tasks. Automatically convert Freshdesk tickets into actionable Asana tasks, assign owners, set due dates, and track progress without switching platforms. Enhance collaboration between support and project teams, reduce response times, and ensure every customer issue is resolved efficiently.

Frequently asked questions

How does the Asana and Freshdesk integration work?

The integration syncs Freshdesk support tickets with Asana tasks in real-time. When a ticket is created or updated in Freshdesk, a corresponding task is generated or updated in Asana, allowing teams to manage customer issues alongside their project workflows.

Can I customize which Freshdesk tickets sync to Asana?

Yes, you can set filters based on ticket status, priority, or tags to control which Freshdesk tickets are automatically synced to Asana, ensuring only relevant issues become tasks.

Will updates in Asana reflect back in Freshdesk tickets?

Yes, changes made to tasks in Asana, such as status updates or comments, can be configured to sync back to the corresponding Freshdesk tickets, keeping both platforms aligned.

Is this integration suitable for teams of all sizes?

Absolutely. Whether you're a small support team or a large enterprise, the integration scales to fit your workflow and helps improve collaboration and efficiency.

How do I set up the Asana and Freshdesk integration?

Setup is simple: connect your Asana and Freshdesk accounts through the integration platform, configure your sync preferences, and start automating your support and project management processes immediately.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Asana and Freshdesk?

Frequently asked questions

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