Asana and Freshservice Integration

Explore Triggers and Actions

New Tag Added To Task (Instant)

Trigger new event for each new tag added to a task.

New Workspace Added

Trigger new event each time you add a new workspace/organization.

New Task Assigned in Project (Instant)

Trigger new event each time a task is assigned, reassigned or unassigned.

New Tags added to any task (Instant)

Trigger new event each time a tag is added to any task, optionally filtering by a given set of tags.

New Task Updated In Project (Instant)

Trigger new event for each update to a task.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Asana and Freshservice?

The Asana and Freshservice integration empowers teams to synchronize tasks and IT tickets effortlessly. Automatically convert Freshservice tickets into Asana tasks, track progress in real-time, and ensure smooth collaboration between IT support and project teams. This integration reduces manual updates, accelerates issue resolution, and enhances overall productivity by bridging your service desk with project management.

Frequently asked questions

What benefits does the Asana and Freshservice integration offer?

It enables automatic synchronization of IT tickets and project tasks, improves communication between support and project teams, reduces manual data entry, and accelerates issue resolution.

How do I set up the integration between Asana and Freshservice?

You can set up the integration by connecting your Asana and Freshservice accounts through the integration settings. Follow the guided steps to authorize access and configure task and ticket synchronization rules.

Can I customize which Freshservice tickets get converted into Asana tasks?

Yes, the integration allows you to set filters and rules to determine which tickets are automatically converted into Asana tasks based on criteria like priority, status, or category.

Does the integration support real-time updates between Asana and Freshservice?

Yes, updates made to tasks in Asana or tickets in Freshservice are synchronized in real-time to keep both platforms aligned and up-to-date.

Is technical support available for troubleshooting the integration?

Absolutely. Our support team is available to assist with any setup issues or questions to ensure your Asana and Freshservice integration runs smoothly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Asana and Freshservice?

Frequently asked questions

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