Asana + Zendesk Integration | Streamline Support & Project Management

Explore Triggers and Actions

New Completed Task (Instant)

Trigger new event for each task completed in a project.

New Project Added To Workspace (Instant)

Trigger new event for each new project added to a workspace.

New Tag

Trigger new event for each tag created in a workspace.

New Task (Instant)

Trigger new event for each task added to a project.

New Story Added To Project (Instant)

Trigger new event for each story added to a project.

New Subtask (Instant)

Trigger new event for each subtask added to a project.

New Team

Trigger new event for each team added to an organization.

New Task Field Updated In Project (Instant)

Trigger new event whenever given task fields are updated.

New User (Instant)

Trigger new event for each user added to a workspace.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Asana and Zendesk?

The Asana and Zendesk integration empowers teams to effortlessly sync customer support tickets with project tasks. Automatically create and update Asana tasks from Zendesk tickets to ensure timely resolution and clear communication across departments. This integration helps reduce manual work, improve collaboration, and accelerate issue resolution by bridging your support and project management platforms.

Frequently asked questions

How does the Asana and Zendesk integration work?

The integration allows you to create Asana tasks directly from Zendesk tickets and keep them synchronized. Updates in Zendesk tickets reflect in Asana tasks and vice versa, ensuring both teams stay aligned without switching apps.

Can I customize which Zendesk tickets create Asana tasks?

Yes, you can set up rules and filters to specify which Zendesk tickets automatically generate Asana tasks based on criteria like ticket status, priority, or tags.

Is the integration real-time?

Yes, the integration syncs data in real-time or near real-time, so your teams always have the most up-to-date information on tasks and tickets.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration can be set up quickly through a user-friendly interface with step-by-step guidance.

Which Asana and Zendesk plans support this integration?

The integration is available for most Asana and Zendesk plans, but some advanced features may require premium subscriptions. Check your plan details for compatibility.

Asana and Zendesk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Asana and Zendesk?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams