Box
Microsoft Entra ID

Box and Microsoft Entra Id Integration

Seamlessly secure and manage your Box content with Microsoft Entra ID integration.

Explore Triggers and Actions

New Event
Trigger new event when an event with subscribed event source triggered on a target.
New File Event
Trigger new event when a new file uploaded on a target.
New Folder Event
Trigger new event when a new folder created on a target.
Add Member To Group
Adds a member to a group Microsoft Entra ID.
Remove Member From Group
Removes a member from a group Microsoft Entra ID.
Search Groups
Searches for groups by name or description.
Update User
Updates an existing user in Microsoft Entra ID.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Box and Microsoft Entra Id?

The integration between Box and Microsoft Entra ID empowers organizations to streamline identity and access management for their cloud content. By leveraging Microsoft Entra ID’s robust authentication and authorization capabilities, users can securely access Box files and folders with single sign-on (SSO), conditional access policies, and multi-factor authentication (MFA). This unified approach enhances security, simplifies user management, and ensures compliance across your enterprise content environment.

Connect
Box
and
Microsoft Entra ID
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Box and Microsoft Entra ID integration provide?

This integration offers enhanced security through centralized identity management, enabling single sign-on, multi-factor authentication, and conditional access policies. It simplifies user provisioning and deprovisioning, reduces password fatigue, and ensures compliance with organizational security standards.

How do I enable single sign-on (SSO) between Box and Microsoft Entra ID?

To enable SSO, administrators need to configure Box as an enterprise application within the Microsoft Entra ID portal, set up SAML-based authentication, and assign users or groups appropriate access. Detailed setup guides are available in both Box and Microsoft Entra ID documentation.

Can I enforce conditional access policies on Box using Microsoft Entra ID?

Yes, Microsoft Entra ID allows you to enforce conditional access policies such as location-based access, device compliance, and risk-based authentication for Box, ensuring that only trusted users and devices can access your content.

How does user provisioning work with this integration?

The integration supports automated user provisioning and deprovisioning via Microsoft Entra ID’s SCIM (System for Cross-domain Identity Management) protocol, ensuring that user access to Box is always up to date with your organization’s directory.

Is multi-factor authentication (MFA) supported when accessing Box through Microsoft Entra ID?

Yes, MFA can be enforced through Microsoft Entra ID for Box access, adding an extra layer of security by requiring users to verify their identity using multiple authentication methods.

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