Confluence and OpenPhone Integration

Explore Triggers and Actions

New Page or Blog Post

Trigger new event whenever a new page or blog post is created in a specified space

Watch Pages

Trigger new event when a page is created or updated in Confluence

Watch Blog Posts

Trigger new event when a blog post is created or updated

List Phone Numbers

Retrieve the list of phone numbers and users associated with your OpenPhone workspace.

Create Contact

Create a new contact in OpenPhone.

Send a Text Message

Send a text message from your OpenPhone number to a recipient.

Update Contact

Update an existing contact on OpenPhone.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Confluence and Openphone?

The Confluence and OpenPhone integration empowers teams to link phone calls, voicemails, and text messages directly within Confluence pages. Capture important conversations, share call summaries, and keep your documentation up-to-date without switching apps. This integration enhances transparency, accelerates project workflows, and ensures all communication is accessible in one centralized workspace.

Frequently asked questions

How does the Confluence and OpenPhone integration work?

The integration allows you to embed OpenPhone call logs, voicemails, and text messages directly into Confluence pages. You can also create call summaries and link conversations to relevant project documentation, making communication traceable and easily accessible.

Can I log calls and messages automatically in Confluence?

Yes, the integration supports automatic logging of OpenPhone calls and messages into designated Confluence pages or spaces, helping your team maintain a comprehensive communication record without manual effort.

Is the integration secure and compliant with data privacy standards?

Absolutely. Both Confluence and OpenPhone adhere to industry-leading security protocols, including data encryption and compliance with GDPR and CCPA, ensuring your communication data remains safe and private.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration can be set up quickly through a user-friendly interface with step-by-step instructions, allowing your team to start syncing communication data in minutes.

Which OpenPhone features are supported within Confluence?

You can access call logs, voicemails, SMS messages, and call summaries directly in Confluence. Additionally, you can initiate calls or send messages from within Confluence pages using OpenPhone’s interface.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Confluence and Openphone?

Frequently asked questions

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