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Datadog
OpenPhone

Datadog and Openphone Integration

Seamlessly connect OpenPhone with Datadog to monitor and optimize your communication workflows in real time.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Monitor Event (Instant)
Trigger new events captured by a Datadog monitor
List Phone Numbers
Retrieve the list of phone numbers and users associated with your OpenPhone workspace.
Create Contact
Create a new contact in OpenPhone.
Send a Text Message
Send a text message from your OpenPhone number to a recipient.
Update Contact
Update an existing contact on OpenPhone.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Datadog and Openphone?

The Datadog and OpenPhone integration empowers teams to track call metrics, monitor phone system health, and receive instant alerts within Datadog’s unified dashboard. By combining OpenPhone’s modern business phone capabilities with Datadog’s powerful monitoring tools, you gain actionable insights into your communication performance, enabling faster troubleshooting and improved customer interactions.

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Frequently asked questions

What benefits does the Datadog and OpenPhone integration provide?

This integration allows you to monitor call volumes, durations, and statuses directly in Datadog, set up custom alerts for anomalies, and correlate phone system data with other infrastructure metrics for comprehensive operational visibility.

How do I set up the integration between Datadog and OpenPhone?

Simply connect your OpenPhone account within the Datadog integrations page by providing your API credentials. Once connected, you can configure which call metrics and events to track and alert on.

Can I receive real-time alerts for phone system issues?

Yes, the integration supports real-time alerting in Datadog based on customizable thresholds for call failures, dropped calls, or unusual call patterns, helping you respond promptly to communication issues.

Is this integration suitable for teams of all sizes?

Absolutely. Whether you’re a small startup or a large enterprise, the integration scales with your needs to provide valuable insights into your phone system performance and customer communication.

Does the integration support historical reporting and analytics?

Yes, Datadog stores call metrics over time, enabling you to analyze trends, generate reports, and make data-driven decisions to optimize your communication strategies.

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