Dialpad
Box

Dialpad and Box Integration

Seamlessly connect your calls and files with the Dialpad + Box integration for enhanced collaboration and productivity.

Explore Triggers and Actions

New Contact Event (Instant)
Trigger new contact event subscription. See
New SMS Event (Instant)
Trigger new SMS event subscription.
Update Contact Event (Instant)
Trigger update contact event subscription.
New Call Event (Instant)
Trigger new call event subscription. See
Get Comments
Fetches comments for a file.
Search Content
Searches for files, folders, web links, and shared files across the users content or across the entire enterprise.
Download File
Downloads a file from Box to your workflow's `/tmp` directory.
Upload a File
Uploads a small file to Box.
Upload File Version
Update a file's content.
Create Box Sign Request
Creates a signature request. This involves preparing a document for signing and sending the signature request to signers.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Dialpad and Box?

The Dialpad and Box integration empowers teams to effortlessly access, share, and manage files directly within their call and messaging workflows. By combining Dialpad’s AI-powered communication platform with Box’s secure cloud content management, users can streamline collaboration, improve information sharing, and keep all relevant documents at their fingertips during conversations.

Connect
Dialpad
and
Box
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Dialpad and Box integration improve team collaboration?

This integration allows users to access and share Box files directly within Dialpad’s interface during calls or messages, reducing the need to switch between apps and ensuring everyone has the latest information at hand.

Can I access Box files during a Dialpad call?

Yes, you can easily browse and share Box files in real-time during Dialpad calls, making it simple to reference important documents or collaborate on content without interrupting the conversation.

Is my data secure when using the Dialpad and Box integration?

Absolutely. Both Dialpad and Box prioritize security with enterprise-grade encryption and compliance standards, ensuring your communications and files remain protected at all times.

Do I need separate accounts for Dialpad and Box to use the integration?

Yes, you will need active accounts on both platforms. Once connected, the integration syncs your Box files within Dialpad for a seamless experience.

How do I set up the Dialpad and Box integration?

Setup is simple: log into your Dialpad account, navigate to the integrations section, select Box, and follow the prompts to authorize access. Once connected, you can start sharing files instantly.

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