Dialpad + Confluence Integration | Streamline Communication & Documentation

Explore Triggers and Actions

New Contact Event (Instant)

Trigger new contact event subscription. See

New SMS Event (Instant)

Trigger new SMS event subscription.

Update Contact Event (Instant)

Trigger update contact event subscription.

New Call Event (Instant)

Trigger new call event subscription. See

Create Page

Creates a new page in the space.

Create Post

Creates a new page or blog post on Confluence.

Delete Post

Removes a blog post from Confluence by its ID. Use with caution, the action is irreversible.

Search Content

Searches for content using the Confluence Query Language (CQL).

Update a Post

Updates a page or blog post on Confluence by its ID.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Dialpad and Confluence?

The Dialpad and Confluence integration empowers teams to link voice calls, messages, and meeting notes directly within Confluence pages. Capture important call details, share insights, and maintain a centralized knowledge base without switching between apps. This integration boosts productivity by ensuring communication and documentation stay connected and accessible.

Frequently asked questions

What features does the Dialpad and Confluence integration offer?

The integration allows you to embed call summaries, record voice conversations, and link Dialpad messages directly into Confluence pages. It also supports automatic syncing of call notes and enables quick access to Dialpad contacts from within Confluence.

How does this integration improve team collaboration?

By bringing communication data into Confluence, teams can easily reference call insights alongside project documentation, reducing information silos and improving transparency across departments.

Is the Dialpad and Confluence integration easy to set up?

Yes, the integration can be enabled with just a few clicks through your Dialpad and Confluence admin settings, with no coding required.

Can I search Dialpad call logs from within Confluence?

Yes, the integration allows you to search and filter Dialpad call logs and messages directly from Confluence, making it easier to find relevant communication history.

Is my data secure when using the Dialpad and Confluence integration?

Absolutely. Both Dialpad and Confluence adhere to strict security protocols and encryption standards to ensure your communication and documentation data remain safe and private.

Dialpad and Confluence Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Dialpad and Confluence?

Frequently asked questions

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