Dialpad
Microsoft Entra ID

Dialpad and Microsoft Entra Id Integration

Seamlessly connect Dialpad with Microsoft Entra ID to enhance security and streamline user management.

Explore Triggers and Actions

New Contact Event (Instant)
Trigger new contact event subscription. See
New SMS Event (Instant)
Trigger new SMS event subscription.
Update Contact Event (Instant)
Trigger update contact event subscription.
New Call Event (Instant)
Trigger new call event subscription. See
Add Member To Group
Adds a member to a group Microsoft Entra ID.
Remove Member From Group
Removes a member from a group Microsoft Entra ID.
Search Groups
Searches for groups by name or description.
Update User
Updates an existing user in Microsoft Entra ID.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Dialpad and Microsoft Entra Id?

The integration between Dialpad and Microsoft Entra ID empowers organizations to unify communication and identity management. By leveraging Microsoft Entra ID’s robust identity and access management capabilities, businesses can ensure secure, single sign-on access to Dialpad’s cloud communication platform. This integration simplifies user provisioning, enhances security compliance, and provides centralized control over user access, enabling teams to communicate effortlessly while maintaining enterprise-grade security standards.

Connect
Dialpad
and
Microsoft Entra ID
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Dialpad and Microsoft Entra ID integration provide?

This integration offers streamlined user provisioning, single sign-on (SSO) capabilities, enhanced security through centralized identity management, and simplified access control, ensuring your team can communicate securely and efficiently.

How does single sign-on (SSO) work with Dialpad and Microsoft Entra ID?

SSO allows users to access Dialpad using their Microsoft Entra ID credentials, eliminating the need for multiple passwords and reducing login friction while maintaining secure authentication protocols.

Can I automate user provisioning and deprovisioning with this integration?

Yes, the integration supports automated user provisioning and deprovisioning, ensuring that user access to Dialpad is synchronized with your Microsoft Entra ID directory, improving security and reducing administrative overhead.

Is this integration suitable for enterprises with strict compliance requirements?

Absolutely. By leveraging Microsoft Entra ID’s security features, including conditional access policies and multi-factor authentication, the integration helps organizations meet stringent compliance and security standards.

How do I set up the Dialpad and Microsoft Entra ID integration?

Setup involves configuring Dialpad as an enterprise application within Microsoft Entra ID, enabling SSO, and syncing user accounts. Detailed setup guides and support are available to assist with a smooth integration process.

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