Dialpad
Microsoft OneDrive

Dialpad and Microsoft Onedrive Integration

Seamlessly connect your Dialpad communications with Microsoft OneDrive to enhance collaboration and streamline your workflow.

Explore Triggers and Actions

New Contact Event (Instant)
Trigger new contact event subscription. See
New SMS Event (Instant)
Trigger new SMS event subscription.
Update Contact Event (Instant)
Trigger update contact event subscription.
New Call Event (Instant)
Trigger new call event subscription. See
Create Folder
Create a new folder in a drive.
Create Link
Create a sharing link for a DriveItem.
Download File
Download a file stored in OneDrive.
Find File by Name
Search for a file or folder by name.
Get File by ID
Retrieves a file by ID.
Get Table
Retrieve a table from an Excel spreadsheet stored in OneDrive
List Files in Folder
Retrieves a list of the files and/or folders directly within a folder.
Upload File
Upload a file to OneDrive.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Dialpad and Microsoft Onedrive?

The Dialpad and Microsoft OneDrive integration empowers teams to automatically save call recordings, voicemails, and transcripts directly to OneDrive. This ensures all your important communications are securely stored, easily accessible, and organized in one centralized location, boosting productivity and simplifying file management.

Connect
Dialpad
and
Microsoft OneDrive
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Dialpad and Microsoft OneDrive integration work?

Once connected, your Dialpad call recordings, voicemails, and transcripts are automatically uploaded and saved to your designated OneDrive folders, making it easy to access and share important communication files.

Can I choose which files get saved to OneDrive?

Yes, you can customize which types of Dialpad files—such as call recordings or voicemails—are saved to OneDrive, and organize them into specific folders based on your preferences.

Is my data secure when using this integration?

Absolutely. Both Dialpad and Microsoft OneDrive use enterprise-grade security measures, including encryption and compliance standards, to ensure your data remains safe and private.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration setup is straightforward with step-by-step instructions, allowing you to connect Dialpad and OneDrive quickly and easily.

Will this integration help improve team collaboration?

Yes, by centralizing communication files in OneDrive, your team can easily access, share, and collaborate on important call recordings and voicemails, enhancing overall productivity and teamwork.

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