Discord and Freshdesk Integration

Explore Triggers and Actions

Message Deleted (Instant)

Trigger new event for each message deleted

New Command Received (Instant)

Trigger new event for each command posted to one or more channels in a Discord server

New Guild Member (Instant)

Trigger new event for each new member added to a guild

New Message (Instant)

Trigger new event for each message posted to one or more channels in a Discord server

Reaction Added (Instant)

Trigger new event for each reaction added to a message

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Discord and Freshdesk?

Our Discord and Freshdesk integration empowers your support team to manage customer inquiries directly from Discord channels. Automatically convert Discord messages into Freshdesk tickets, respond in real-time, and keep your community informed without switching platforms. This integration ensures faster resolution times, improved collaboration, and a unified support experience across your communication channels.

Frequently asked questions

How does the Discord and Freshdesk integration work?

The integration connects your Discord server with Freshdesk, allowing messages from specific channels or direct messages to be converted into Freshdesk support tickets automatically. Support agents can then manage and respond to these tickets within Freshdesk, with updates reflected back in Discord.

Can I customize which Discord channels sync with Freshdesk?

Yes, you can select specific Discord channels to monitor and sync with Freshdesk. This ensures only relevant conversations are converted into support tickets, keeping your workflow organized.

Will my support agents receive notifications for new Discord tickets in Freshdesk?

Absolutely. Support agents receive real-time notifications within Freshdesk whenever a new ticket is created from Discord, enabling prompt responses and efficient ticket management.

Is it possible to reply to Freshdesk tickets directly from Discord?

Yes, replies made in Freshdesk are automatically posted back to the corresponding Discord conversation, ensuring your community stays updated without leaving the chat platform.

What are the security measures for this integration?

The integration uses secure API connections with encrypted data transfer between Discord and Freshdesk. Access controls and permissions ensure that only authorized users can view and manage support tickets.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Discord and Freshdesk?

Frequently asked questions

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