Discord and Freshservice Integration

Explore Triggers and Actions

Message Deleted (Instant)

Trigger new event for each message deleted

New Command Received (Instant)

Trigger new event for each command posted to one or more channels in a Discord server

New Guild Member (Instant)

Trigger new event for each new member added to a guild

New Message (Instant)

Trigger new event for each message posted to one or more channels in a Discord server

Reaction Added (Instant)

Trigger new event for each reaction added to a message

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Discord and Freshservice?

The Discord and Freshservice integration empowers your support teams to receive, manage, and resolve IT tickets directly within Discord. By bridging your communication platform with your IT service management system, you can accelerate response times, improve collaboration, and keep your team aligned without switching between apps. Instantly create, update, and track Freshservice tickets from Discord channels or direct messages, ensuring your IT workflows stay efficient and transparent.

Frequently asked questions

How does the Discord and Freshservice integration improve IT support workflows?

This integration allows support teams to create and manage Freshservice tickets directly within Discord, reducing context switching and speeding up issue resolution by keeping communication and ticketing in one place.

Can I receive Freshservice ticket notifications in Discord?

Yes, you can configure real-time Freshservice ticket notifications to appear in designated Discord channels, keeping your team instantly updated on ticket statuses and changes.

Is it possible to create Freshservice tickets from Discord messages?

Absolutely. You can convert important Discord messages into Freshservice tickets with a simple command or button, ensuring no issue gets overlooked.

What permissions are required to set up the integration?

You will need administrative access to both your Discord server and Freshservice account to authorize and configure the integration securely.

Does the integration support multiple Discord channels and Freshservice projects?

Yes, you can map multiple Discord channels to different Freshservice projects or categories, allowing tailored workflows for various teams or departments.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Discord and Freshservice?

Frequently asked questions

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